Help & Support
We're here to help you
Frequently Asked Questions
Shipping Information
We ship across India via trusted courier partners.
- Standard delivery: 5-7 business days
- Metro cities: 3-5 business days
- Free shipping on orders above ₹999
- Flat ₹79 shipping fee on smaller orders
Returns & Exchange
We want you to love what you buy. If not, returns are easy!
- Return window varies per product (check the product page for exact days)
- Products must be unused with original tags
- Refund processed within 5-7 business days
- Intimates and accessories are non-returnable
⚠️ Mandatory: Unboxing Video Required
You must record a video while opening your package. This unboxing video is mandatory for processing any return or exchange request. Claims without an unboxing video will not be accepted.
Contact Us
support@rupalsha.com
Phone
+91 79798 04477
Our support team is available Monday to Saturday, 10 AM to 6 PM IST.
Privacy Policy
We respect your privacy and are committed to protecting your personal data.
We collect only necessary information for order processing and improving your experience. Your data is never sold to third parties.
Terms of Service
By using Rupalsha, you agree to our terms of service.
All products are subject to availability. Prices are in INR and inclusive of taxes. For complete terms, please contact our support team.